Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement. I originally thought it would take half a month to receive the package, but it arrived within just a week. The speed was remarkable—once it entered China, it was handed over to China Post and delivered directly to my home. The product was brand new in its original packaging, complete with a user manual. Everything is excellent and deserves a five-st.